Assistant Front Office Manager (Luxury Hospitality) - Bali

Join Santika Indonesia Hotels & Resorts, a premier name in Indonesia's luxury hospitality sector, as our Assistant Front Office Manager in the breathtaking island of Bali. This is your opportunity to advance your career in a dynamic, guest-centric environment where you'll play a pivotal role in ensuring our guests' stay is seamless and memorable. With a salary range of Rp 8,000,000 - Rp 12,000,000 per month, you'll be part of a team dedicated to delivering exceptional service and hospitality.

As the Assistant Front Office Manager, you'll be at the heart of our operations, managing reservations, check-ins, and check-outs with precision and efficiency. You'll work closely with our team to ensure that every guest's needs are met, and their experience at our resort is nothing short of extraordinary. This role offers a chance to grow and develop your skills in a luxury setting, with opportunities for career advancement and professional growth.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee all front office operations including check-ins, check-outs, and guest services.
• Handle reservations, cancellations, and modifications with accuracy and efficiency.
• Ensure compliance with hotel policies and procedures, and maintain accurate guest records.
• Coordinate with housekeeping, dining, and other departments to ensure a seamless guest experience.
• Resolve guest complaints and concerns promptly and professionally.
• Maintain a high level of guest satisfaction through excellent service and communication.
• Utilize property management systems (PMS) such as Opera, Sabre, or similar to manage reservations and guest data.
• Train and mentor front office staff to ensure high standards of service and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in front office management or a similar role in the hospitality industry.
• Proven experience in luxury hospitality is a plus.
• Strong knowledge of property management systems (PMS) and related software.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluent in English, both written and spoken.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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