Customer Experience Specialist (Community & Social Media) - Remote

Are you passionate about building meaningful connections and elevating brand experiences through social media? MVP Asia Pacific is seeking a dynamic Customer Experience Specialist (Community & Social Media) to join our remote team. In this role, you will be the voice of our brand, engaging with our community and creating content that resonates with our audience. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we are looking for someone who can thrive in a vibrant, culturally rich environment.

As a Customer Experience Specialist, you will daily interact with our community through social media platforms, responding to inquiries, addressing concerns, and fostering a sense of belonging. You will also create and curate engaging content that aligns with our brand values and goals. This role is perfect for someone who is not only passionate about social media but also has a keen eye for detail and a knack for building strong relationships.

At MVP Asia Pacific, we believe in the power of community and the impact of meaningful connections. Join us and be part of a team that is dedicated to creating exceptional customer experiences. We offer a competitive salary and a flexible remote work arrangement, allowing you to work from the comfort of your home while contributing to a global brand.

📋 Tanggung Jawab Pekerjaan

• Manage and engage with our community on social media platforms such as Facebook, Instagram, and Twitter.
• Create and curate engaging content that aligns with our brand values and goals.
• Respond to customer inquiries and address concerns in a timely and professional manner.
• Monitor social media channels for brand mentions and engage with customers to foster a sense of belonging.
• Collaborate with the marketing team to develop and implement social media strategies.
• Analyze social media metrics and provide insights to improve our community engagement efforts.
• Stay up-to-date with the latest social media trends and best practices.
• Participate in team meetings and contribute to the overall success of our community initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Communications, or a related field.
• Minimum of 2 years of experience in social media management or community engagement.
• Proficient in using social media management tools such as Hootsuite, Sprout Social, or Buffer.
• Strong understanding of social media analytics and metrics.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Passionate about building meaningful connections and creating engaging content.
• Familiarity with content creation tools such as Canva or Adobe Creative Suite is a plus.

🛠️ Keahlian

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