Events Customer Service Executive (Full Training Provided) - Bali, Indonesia

Join Eminence Organization as an Events Customer Service Executive in the heart of Bali! We’re seeking goal-driven, positive, and people-oriented professionals to deliver exceptional service and create unforgettable experiences for our clients and guests. As part of our dynamic team, you’ll be the face of our events, ensuring every interaction is seamless, friendly, and memorable.

With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you’ll have the opportunity to work in some of Bali’s most stunning and vibrant settings. Our company is known for its commitment to excellence and innovation in the events industry, and we’re looking for someone who shares our passion for creating magical moments.

In this role, you’ll handle a variety of tasks, from managing client inquiries and reservations to assisting with event setup and coordinating with vendors. You’ll be the first point of contact for our clients, ensuring their needs are met with a smile. With full training provided, you’ll have the support you need to thrive in this exciting career.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients and guests, ensuring their needs are met with a friendly and professional demeanor.
• Manage client inquiries, reservations, and event bookings using our in-house system and CRM tools.
• Assist with event setup and coordination, working closely with vendors and event planners.
• Handle check-ins and check-outs, ensuring a smooth and efficient process for our guests.
• Maintain a clean and organized workspace, following our company’s hygiene and safety protocols.
• Collaborate with the team to ensure events run smoothly and meet our high standards of quality.
• Provide feedback and suggestions for improving our services and processes.
• Represent Eminence Organization professionally at events and in the community.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of clients.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with event planning and management software, such as Eventbrite, Cvent, or similar tools.
• Ability to work well under pressure and in a fast-paced environment.
• Proven ability to deliver exceptional customer service and create positive guest experiences.
• Fluent in English and Bahasa Indonesia.
• Passionate about the events industry and committed to delivering high-quality service.

🛠️ Keahlian

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